Relay

Delete your Relay account and data

Relay is a billing & collection tool for cable TV operators, published by Relay (developer “opendott”). This page explains how to request deletion of your operator account and its associated data.

How to request deletion

There is no self-serve delete button, because an operator account holds business records (your customer list and payment history). To have your account and its data deleted, send us a request:

Email sooryafssss@gmail.com from the email address on your Relay account.
Use the subject line “Delete my Relay account”.
Include your account’s registered mobile number so we can verify it’s you.

We verify the request against your account before deleting anything, so that no one else can delete your records.

What gets deleted

Once verified, we permanently delete:

Your operator account and login credentials.
Your customers’ records (names, phone numbers, addresses, set-top-box details).
Your billing and payment history, and any payment screenshots you attached.
Any location data recorded during collection.

What may be kept, and for how long

A small amount of data may be retained only where the law requires it — for example, records needed for tax or accounting obligations. Any such data is kept for the minimum period required (typically up to the statutory limit) and then deleted. It is never used for any other purpose.

How long deletion takes

We action verified requests within 30 days. You’ll get a confirmation email once your account and data have been removed.